DEW GOLD™ Returns, Refunds, and Exchange Policy

DEW GOLD™ — Born From a Standard. Built on Trust.

At DEW GOLD™, we stand behind the quality of our products. We explicitly accept returns and exchanges across our entire product catalog, subject to the guidelines and timelines detailed below.

1. Return & Exchange Window

You have exactly 30 days from the date of delivery to request a return or an exchange for your item. For any delivery-related discrepancies (e.g., package marked delivered but not received, or receiving a damaged package), please reach out to us within 48 hours of the delivery event.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, you can use either of the following two methods:

• Email: Drop us a mail at Info@dewgold.in

• Phone: Call us at +919038666926 (for quality issues or general return inquiries)

What to include in your request:

To ensure a smooth process, please include your Order Number, a brief explanation of the issue (e.g., damaged, wrong item), and clear photographs of the product condition and the original invoice.

3. Eligibility Criteria

To be eligible for an exchange or return, the following conditions must be met:

• The item must be in the exact same condition that you received it.

• The item must be unused, unopened, and in its original packaging. (Once used, products are completely ineligible for return or exchange).

• The original invoice must be provided at the time of the return pickup.

4. Covered Scenarios

We will process returns and exchanges for the following specific situations:

• Product Arrived Damaged / Not Sealed: If your product is damaged or unsealed upon delivery, contact us immediately. We will arrange a pickup and send a replacement.

• Wrong Item Received: If you receive a product different from what you ordered, we will arrange a pickup and ship the correct item to you.

• Expired Product: If the product has expired by the time of delivery.

• Product Never Arrived: If your tracking information shows as delivered but you have not received your package, or if the shipment is lost in transit, please contact us within 48 hours. We will investigate the shipment and provide a full refund or a replacement.

5. Return Shipping Costs & Restocking Fees

• Restocking Fee: We do not charge any restocking fees for returns or exchanges.

• Return Shipping: In the unlikely event of an accepted return/exchange (damaged, wrong item, expired, or unsealed), DEW GOLD™ will cover all return pickup costs.

6. The Return Process & Timelines

1. Approval & Pickup: If your return is accepted, we will notify you of the expected pick-up date. We will pick up the item directly from the original delivery address.

2. Inspection: Once your return is received at our facility, it will be inspected to ensure it meets our eligibility criteria.

3. Resolution: We will notify you whether your refund or exchange has been approved.

   • In case of an Exchange: The replacement product will be delivered to you within 5-7 days after the return pick-up is completed.

7. Refund Method & Timelines

If your return is approved for a refund, the funds will be automatically credited back to your original payment method. Please note that once we process the refund on our end, it generally takes 5–7 business days for the amount to reflect in your account, depending on your bank or credit card provider.

8. Order Cancellations

• An order cancellation request will be accepted only if we have not yet shipped the product.

• If your cancellation request is accepted prior to shipping, you are entitled to a full refund of the entire amount.

• DEW GOLD™ reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors, or problems identified with the personal/financial details provided by the customer.

For any further questions regarding our policy, you can always contact us at Info@dewgold.in.